CATALOG

Shipping & Returns

Effective Date: June 13, 2026

Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.

Processing times may vary during holidays, promotions, or periods of high order volume.

Shipping

Shipping times vary based on destination and carrier performance.

Once an order has shipped, tracking information will be provided when available.

Shipping Accuracy

Customers are responsible for providing accurate shipping information. We are not responsible for delays or losses resulting from incorrect addresses submitted by customers.

Lost or Damaged Packages

Any damaged, missing, or incorrect shipment must be reported within 48 hours of delivery.

We may request supporting photographs or documentation to investigate claims.

Returns

Due to the nature of research products, all sales are considered final.

Returns may only be approved in cases involving:

  • Incorrect items received
  • Shipping damage
  • Verified manufacturing defects

Refunds

Approved refunds will be issued to the original payment method after review and approval.

Refund processing times may vary depending on the payment provider

Shipping Delays

We are not responsible for shipping delays caused by:

  • Carrier disruptions
  • Weather conditions
  • Customs inspections
  • Government actions
  • Events beyond our reasonable control

Contact Information

For questions regarding these Terms, Privacy Policy, Compliance, Shipping, or any order-related matters, please contact:

Customer Support Team
Email: info.peptider@gmail.com

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    Frequently Asked Questions

    Shipping, storage, returns & more

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    info.peptider@gmail.com

    Standard shipping takes 3–5 business days within the US. Expedited options are available at checkout for 1–2 business day delivery.

    We currently ship within the United States. International shipping options are being evaluated and will be announced soon.

    Yes. All orders ship in plain, unmarked packaging with no external branding or product descriptions visible.

    Standard shipping is complimentary on orders over $150. Orders under $150 have a flat $9.95 shipping fee.

    Lyophilized peptides should be stored at -20°C for long-term stability. Refer to each product’s specification sheet for specific storage conditions.

    Yes. Temperature-sensitive products ship with insulated packaging and cold packs to maintain proper conditions during transit.

    Unopened products in original condition may be returned within 14 days of delivery. Due to the nature of research materials, opened products cannot be returned.

    Contact us immediately with photos of the damage. We will ship a replacement at no additional cost.

    Yes. Every batch undergoes independent third-party purity and identity testing via HPLC and mass spectrometry. Certificates of Analysis are available for each product.

    All research peptides are verified at ≥98% purity. Most products exceed 99% purity as confirmed by HPLC analysis.

    COAs are available on each product page. For batch-specific documentation, contact info.peptider@gmail.com with your order number.

    No. Peptider cannot provide personal-use guidance, dosing protocols, reconstitution instructions, or administration methods. All products are for research use only.

    No. All products are sold strictly for in vitro research and laboratory use only. They are not intended for human or veterinary consumption

    No. Peptider does not manufacture compounded medications. Actual product appearance and labeling may differ from website images.

    You can reach us via the contact form in this panel or by emailing info.peptider@gmail.com. We respond within 24 hours on business days.